Account and Order Data
VPN84 does not require an email address; an account can be created with a username and password. An email address is not required to open an account. If a user voluntarily provides an email address or other contact details in a support ticket, this service uses that information only to handle the request.
Account details are used to verify identity, maintain login sessions, and manage subscriptions. Order records include the selected plan, amount, payment status, transaction identifier, and refund outcome. They are used to deliver the service, verify payments, and resolve transaction disputes. Traffic usage and subscription status are used for billing and quota management, and are not browsing records.
When submitting a support ticket, provide only the information needed to resolve the issue. Do not submit account passwords, sensitive payment credentials, or full subscription links; redact these details from screenshots first.
Anonymous No-Logs Policy
VPN84 follows an anonymous no-logs policy. It does not record which websites users visit or retain browsing histories, access content, or lists of destination addresses that could be used to reconstruct browsing activity. Account and order details, total traffic usage, and support records are service management data and are not used to build personal browsing profiles.
This service does not routinely retain per-connection logs as historical records. Temporary operational data needed to maintain a connection is released when no longer needed and is not kept as a browsing activity record. Troubleshooting primarily uses aggregated operational information; diagnostic materials submitted by users are used only for the related issue and should not include browsing content.
The no-logs policy does not mean that destination websites or payment providers do not process their own business data. External services accessed by users are governed by their respective privacy policies.
Analytics and Local Storage
Analytics for marketing pages help us understand page visits, referral sources, device and browser categories, and button usage so we can improve content and investigate page issues. These analytics relate to pages on this site; they are not records of visits to external websites through international routes.
Cookies or local storage may be used to retain login sessions, language preferences, and essential interface state. Login credentials should be treated as sensitive data. Sign out after using a shared device. VPN84 does not use these storage items to build browsing histories for external websites.
Users can use browser settings to restrict cookies, clear site data, or manage analytics-related storage. Clearing data may require logging in again and restoring preferences; restricting essential storage may affect panel features. Clearing browser data does not automatically delete server-side account and order records.
Third-Party Payments and Required Disclosures
VPN84 supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment provider or transaction network. This service confirms receipt based on the order identifier and payment result. Third parties may process payment information under their own rules; users should review the relevant terms before paying.
VPN84 does not sell users' personal information. When disclosure is necessary to complete a payment, process a refund, or respond to a legally binding request, only information required for that matter will be disclosed. Data processed independently by third parties is not automatically deleted when an account on this site is deleted.
Data Retention and Deletion Requests
Account details are retained for as long as needed to provide the service. Order and refund records are retained for as long as needed for reconciliation, dispute handling, and applicable legal obligations. Support ticket materials are retained while an issue is being handled and for any necessary review. Retention periods are determined by purpose and are not the same for all records.
Data should be deleted or anonymized when its purpose has ended and there is no basis for continued retention. Users can request access to, correction of, or deletion of account details through a user panel support ticket, specifying the scope of the request. This service will first verify account ownership, then explain the outcome or identify records that must be retained and why.
Deleting an account may affect login, subscription management, and after-sales support. An account deletion request is not a refund request; see the Refund Policy for how to request a refund within 60 days, no questions asked.
Policy Updates and Privacy Requests
VPN84 will revise this page if data handling practices or applicable requirements change, and update the month shown at the top. Important changes to processing purposes, data scope, or user rights will be explained through site announcements or notices in the user panel. Matters requiring separate consent by law will be handled separately.
For questions about this policy, analytics, or the outcome of a deletion request, submit a privacy request through a user panel support ticket. Describe the relevant page, action, and information involved. Do not include passwords or full subscription links in your request.